Preauthorised rehab admissions supported by major South African medical aids

Preauthorised rehab admissions supported by major South African medical aids

Could a preauthorised rehab admission supported by major South African medical aids reduce delays and stress for you or a loved one?

Admission Application

For a direct pre-authorised admission into Changes, simply complete the form with your name, email, phone numbers, and medical aid details to initiate the process. Include any relevant information that might assist our admission coordinators.

24/7 confidential admissions

A clinician will review your message and contact you to discuss options, costs and next steps.

South African 10-digit number (no spaces)

A few honest lines about drinking, drugs, mental health and any risks at home help us respond properly.

Entering treatment is not as simple as filling out a form or making a phone call. An admission isn’t automatic, and it isn’t a punishment — it’s a considered decision designed to protect the person seeking help and the people already in treatment. Some individuals arrive ready for rehab, scared by what their lives have become and desperate for stability. Others arrive because families, doctors, or courts insist on intervention, even when the person is resistant. And the truth is, willingness is helpful, but it is not a requirement for rehab to work. Many of the people who arrive angry, defensive, or completely closed off end up becoming the ones who benefit most once the structure settles their nervous system and the fog begins to lift. But not everyone is suited to immediate inpatient care, and forcing someone who is not clinically or emotionally ready can do more harm than good. Admission is a collaborative process — thoughtful, careful, and focused on safety, not coercion.

Our job is not to push people into treatment. Our job is to find the right place for them in the continuum of care so the intervention actually works. Some people need detox before anything else. Some need outpatient stabilisation. Some need psychiatric intervention. Some need boundaries at home before treatment makes sense. And some do need inpatient rehab immediately, even if they can’t see that yet. We look at the entire picture — clinical risk, overdose risk, mental health complications, family dynamics, motivation levels, and the impact on other patients in the community. Admission must support the individual and protect the therapeutic environment. At Changes, we don’t admit people to tick a box or fill a bed. We admit them when the timing, readiness, clinical need, and treatment plan align in a way that makes recovery possible. Whether the person walks in voluntarily or arrives resistant, the goal is the same: get them to a place in their own life where change is not only possible but sustainable.


Pre Authorise Rehab Admissions With Major Medical Aids

Pre authorise rehab admissions with major South African medical aids to speed approval, reduce delays and ease stress for you or a loved one and their family. Changes team counsellors are here to help you.

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Time for a change?

Reach our clinical admissions team for fast, personalised advice on treatment options, medical aid cover and next steps.

Clients Questions

Why bother with pre authorisation instead of just pitching up at rehab?

Pre authorisation prevents you from discovering halfway through an admission that benefits are finished or not approved, and in a system as technical as South African medical aids, guessing is an expensive hobby.

What information do medical schemes need for pre authorisation?

They need clear clinical details about substances, risk, previous treatment, medical and psychiatric history and the proposed level of care, which is why letting experienced clinicians gather and present that information usually works better than panic calls from the car park.

How does Changes protect our privacy while dealing with the scheme?

We share the clinical information needed to justify care with the funder, but not your therapy contents or family secrets, and employers do not get a detailed blow by blow unless you sign additional releases.

What if the medical aid initially refuses or limits authorisation?

That is when clinical teams can appeal, supply further motivation or negotiate alternatives, and while schemes have rules, they also respond to solid evidence rather than emotional pressure alone.

Why is it a bad idea to bend the truth with medical schemes?

Fudging facts about substances, risks or previous admissions can backfire badly when records do not match, damaging future authorisations and credibility, so the grown up move is to fight for honest, justified care, not a story that looks good on paper.

Support for Families and Partners

Family involvement is associated with better engagement and steadier outcomes.

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